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Yana Meals

Delicious Meals, Delivered Weekly

(215) 882-8619

Yana Meals
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Yana Meals
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Terms of Service – YANA Meals

  • Effective Date: August 06, 2025

Welcome to YANA Meals! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website or registering for our services, you agree to be bound by these Terms.

1. Eligibility

To use the services offered by YANA Meals, you must meet the following eligibility criteria:

  • Age Requirement: You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using our website and services, you confirm that you meet this requirement.
  • Accurate and Complete Information: When registering for an account or placing an order, you agree to provide information that is true, current, complete, and accurate. This includes your name, address, contact information, dietary preferences, and payment details.
  • Legal Compliance: You must not use our services for any illegal or unauthorized purpose. You agree to comply with all local, state, and federal laws, rules, and regulations applicable to your use of YANA Meals.
  • Ability to Enter into a Contract: By accessing or using our services, you represent that you have the legal capacity and authority to enter into a binding agreement with YANA Meals.

If we discover that any information provided during registration is false, misleading, or violates our terms, we reserve the right to suspend or terminate your account without notice.

2. Services Provided

YANA Meals is a meal delivery service offering nutritious, pre-planned meals tailored to individual dietary needs and preferences. By using our services, you acknowledge and agree to the following:

  • Meal Options: We provide a rotating menu of freshly prepared meals, with accommodations for specific dietary needs, including:
    • Low-sodium
    • Gluten-free
    • High-protein
    • Vegetarian

Additional modifications may be available based on availability and health guidelines.

  • Meal Plans: Users may subscribe to a weekly or monthly plan or order à la carte (where available). Our team ensures meals are prepared and delivered with attention to dietary accuracy and freshness.
  • Delivery Services: We currently deliver to select geographic areas. Availability and delivery times may vary depending on your location. You’ll receive estimated delivery windows during checkout and via SMS/email notifications.
  • SMS Notifications: With your consent, we may send you order updates, delivery reminders, or changes to your meal schedule via SMS text messages. You can opt out of these communications at any time (see our Privacy Policy for more info).
  • No Medical Advice: Although our meals are designed to support healthier lifestyles and meet dietary needs, we do not provide medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider before making any significant changes to your diet or nutrition.

YANA Meals reserves the right to modify, discontinue, or replace any part of the services offered at any time, with or without notice.

3. User Accounts

To access certain features of our website or subscribe to our meal plans, you may need to create a user account. As a registered user, you agree to:

  • Confidentiality: You are solely responsible for maintaining the confidentiality and security of your account credentials (username and password). Do not share your login details with others.
  • Account Activity: You are responsible for all activities that occur under your account. If you believe your account has been compromised or accessed without authorization, you must notify us immediately at Intake@yanamedical.org
  • Account Updates: You agree to keep your account information up to date, including changes to your delivery address, payment method, or dietary preferences.
  • Account Termination: We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, abuse of the service, or a breach of these Terms of Service.

You may close your account at any time by contacting our support team. Please note that closing your account does not automatically cancel pending orders or subscriptions you must do so separately.

4. Pricing & Payments

At YANA Meals, we aim to provide transparent and competitive pricing for all our meal plans. By placing an order or subscribing to a plan, you agree to the following terms:

Pricing

  • All prices listed on our website are in U.S. Dollars (USD).
  • Prices may vary based on the selected meal plan, number of meals, delivery location, and any add-ons or special dietary modifications.
  • We reserve the right to adjust pricing at any time. Price changes will not affect orders that have already been confirmed.

Payment Methods

  • We accept major debit/credit cards and other secure payment methods as listed at checkout.
  • Payments are processed through a third-party secure payment gateway, and we do not store your payment details on our servers.

Billing

  • For subscription plans, billing will occur automatically based on the selected delivery frequency (weekly, bi-weekly, etc.).
  • You will be charged in advance for each billing cycle unless you cancel your subscription before the next billing date.

Payment Failure

  • If a payment fails, we may retry the transaction or contact you to update your payment information.
  • Failure to resolve payment issues may result in order cancellation or suspension of your account.

Taxes & Fees

  • Applicable sales taxes and delivery fees may be added during checkout depending on your location and local laws.

If you have questions or concerns about billing or payments, please contact our customer service team at

Email: Intake@yanamedical.org | Phone: (215) 882-8619.

5. SMS Communication

By providing your mobile number at registration, checkout, or through your account settings, you expressly consent to receive SMS communications from YANA Meals. These messages are intended to improve your customer experience and keep you informed about your orders and account status.

What You May Receive:

  • Order confirmations and receipts
  • Delivery status updates (e.g., “Out for delivery” or “Delivered”)
  • Subscription reminders or changes
  • Service announcements (e.g., holiday closures, changes to your meal schedule)
  • Occasional feedback or support-related messages

Consent and Frequency:

  • You will only receive SMS messages if you have opted in.
  • Message frequency depends on your order history, delivery schedule, and service interactions.

Opt-Out Procedure:

  • To stop receiving messages, reply with STOP to any SMS.
  • You will receive a final confirmation message and will no longer receive texts unless you re-subscribe.
  • You can also opt out by contacting our support team.

Message & Data Rates:

  • Standard message and data rates may apply depending on your wireless carrier and plan.

Privacy:

  • We do not share your mobile number with third parties for marketing purposes.
  • Your number is used exclusively for customer communication and service-related messages.

6. Cancellations & Refunds

At YANA Meals, we aim to be as flexible as possible while maintaining the integrity of our operations.

Subscription Cancellations:

  • You may cancel your meal plan subscription at any time through your account dashboard or by contacting our support team.
  • To avoid charges for the next billing cycle, cancellations must be submitted at least 48 hours before your next scheduled order processing date.
  • Any cancellations made after the cutoff may still be charged but will apply to the next cycle.

Order Modifications:

  • Changes to meal preferences or delivery details must also be submitted 48 hours in advance.
  • Modifications after that window may not be reflected in the upcoming delivery.

Refunds:

Refunds are only issued if:

  • The cancellation was made before the processing deadline.
  • There was an error on our part (e.g., incorrect meals delivered, missed delivery)
  • All refunds are issued to the original method of payment within 7–10 business days.

Note: We do not offer refunds based on personal taste preferences or if a meal is disliked unless there is a proven issue with quality or safety.

7. Intellectual Property

All content and materials available on the YANA Meals website, including but not limited to:

  • Text, descriptions, and meal content
  • Photographs and videos
  • Logos, brand names, and visual assets
  • Website design, layout, and user interface
  • Custom illustrations, graphics, and icons

They are the exclusive property of YANA Meals and are protected by copyright, trademark, and other intellectual property laws.

You may not:

  • Reproduce, republish, distribute, sell, or modify any site content
  • Use our brand assets (e.g., logo, tagline) without written consent.
  • Frame or mirror any part of the site without prior authorization

Unauthorized use of any part of our intellectual property may result in legal action.

8. Limitation of Liability

YANA Meals is committed to providing safe, high-quality meals. However, our liability is limited as follows:

Food Safety and Allergies:

  • While we take care to label meals and ingredients accurately, it is your responsibility to review nutritional and allergen information before consuming any food.

     

  • We are not liable for allergic reactions, food intolerances, or adverse health effects caused by:
    • Ingredients not disclosed by the customer.
    • Cross-contamination during preparation (though we strive to minimize it)
    • Personal health conditions or dietary sensitivities

Service Interruptions:

  • We are not responsible for delays or disruptions caused by:
    • Natural disasters
    • Weather events
    • Carrier or delivery delays
    • Technical issues outside our control

General Limitation:

In no event shall YANA Meals or its affiliates, employees, or contractors be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

9. Termination

YANA Meals reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:

  • Violation of these Terms of Service
  • Fraudulent activity or misuse of our services
  • Abusive behavior toward staff, drivers, or support agents
  • Failure to make payments
  • False or misleading account information

Upon termination:

  • Access to your account and services will be revoked
  • Pending orders may be canceled
  • No refunds will be issued for orders already processed

You may also terminate your account voluntarily by contacting customer service. However, this does not exempt you from payment obligations on already processed orders.

10. Governing Law

These Terms of Service shall be governed by, interpreted, and enforced by the laws of the State of Pennsylvania, without regard to conflict of law principles. Any disputes arising from the use of YANA Meals’ services will be resolved in the courts located in Pennsylvania, unless otherwise required by applicable law.

Contact Information

If you have questions about these Terms of Service, your account, or anything related to our services, feel free to reach out to us.