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Yana Meals

Delicious Meals, Delivered Weekly

(215) 882-8619

Yana Meals
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Yana Meals
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SMS Privacy Statement

  • Effective Date: August 06, 2025

At YANA Meals (“we”, “us”, “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your information, particularly with respect to mobile phone data and SMS communication.

1. Information We Collect

When you interact with the YANA Meals website or use our services, we collect various types of personal information to help us fulfill your orders and improve your experience. This includes:

Personal Information

  • Full Name - To personalize your experience and label orders.
  • Email address - Used to send order confirmations, updates, and respond to inquiries.
  • Delivery Address - Required to ensure timely and accurate delivery of meals to your designated location.
  • Dietary Preferences & Restrictions - Collected to customize your meal plan and ensure it aligns with your health and dietary needs (e.g., vegetarian, low-sodium, gluten-free).
  • Mobile Phone Number - Used for order tracking, delivery notifications, and updates via SMS (with your consent).

We may also collect optional data such as preferred delivery times or special instructions to enhance your customer experience.

Note: We do not collect sensitive health information unless it directly relates to your dietary selections, and we do not share any collected information with third parties for advertising or promotional use.

2. How We Use Your Information

The personal data you provide is essential for YANA Meals to deliver high-quality services and ensure operational efficiency. Here’s how we use it:

Order Fulfillment

To process and prepare your meal selections based on your preferences and deliver them accurately to your address.

Customer Support

To respond to your questions, address issues, and provide assistance through phone, email, or SMS.

Transactional Communications

To notify you of key order stages such as confirmation, preparation, delivery status, and delays, if any.

Account Management

To help you log in, manage subscriptions, update preferences, and view order history.

Service Improvement

Aggregated (non-personally identifiable) data may be used to evaluate our performance and enhance offerings.

SMS Alerts

You will receive SMS messages only if you’ve provided explicit consent. These may include delivery updates, reminders, or account notifications.

Important: We do not use your personal data for advertising, and we do not sell or rent your information to third parties.

Mobile Phone Data

Your mobile number is an important part of our order communication process, especially for time-sensitive meal deliveries. Here’s how we handle this data:

  • We collect and store your mobile number when you voluntarily provide it during registration or checkout.
  • Your number is used exclusively to send:
    • Delivery alerts
    • Order confirmations
    • Account-related updates
    • Service messages (e.g., delays, closures, or substitutions)

We do not share mobile numbers with third parties for any form of marketing or advertising.

All SMS communications are strictly operational or transactional in nature. If you have not provided your number or opted in to SMS, you will not receive text messages from us.

4. SMS Content

To ensure transparency and legal compliance, we require your consent before sending SMS messages. This includes:

  • Opt-In Requirement: When registering or placing an order, you will be asked to check a box or take an affirmative action confirming your agreement to receive SMS messages.
  • Message Frequency: The number of messages you receive may vary depending on your order frequency and interaction with our services (e.g., weekly delivery reminders or order status updates).
  • Carrier Charges: Standard message and data rates may apply, based on your wireless plan and carrier.
  • Opt-Out Instructions:
    • You can opt out of SMS communication at any time by replying “STOP” to any message from us.
    • You may also request removal by contacting customer service via email or phone.

     

  • HELP Command: Replying with “HELP” will provide support or direct you to a way to get assistance.

We honor all opt-out requests promptly and ensure your preferences are respected across all future communications.
Your consent to receive SMS is not a condition of any purchase.

5. Opt-Out Procedure

Your privacy preferences matter to us, and we respect your right to control how you receive communications. If at any time you no longer wish to receive SMS messages from YANA Meals, you have several simple ways to opt out:

Text Message Opt-Out

  • To unsubscribe, reply with the word “STOP” to any SMS you receive from us.
  • You will receive one final confirmation message acknowledging your opt-out request.
  • After opting out, you will no longer receive SMS messages unless you re-enroll by updating your communication preferences or resubmitting your phone number with consent.
Help Requests
  • To receive help or more information about our SMS program, reply with the word “HELP”.
  • You will receive instructions on how to contact our support team or manage your preferences.
Direct Support

You may also request to opt out or adjust communication preferences by contacting us directly:

Please allow up to 72 hours for changes to take full effect across our systems. We do not charge you for opting out of SMS messages, but message and data rates from your mobile carrier may still apply.

6. Data Security

We are committed to safeguarding your personal information, especially considering the sensitive nature of the healthcare-adjacent services we provide. YANA Meals uses a combination of administrative, technical, and physical safeguards to help protect the information you entrust to us.

Our data security measures include:
  • Secure Socket Layer (SSL) encryption for all website transactions
  • Firewalls and intrusion detection systems to protect stored data
  • Restricted access controls to ensure that only authorized personnel can access customer information.
  • Regular system audits to check for vulnerabilities and ensure compliance with privacy regulations

We also work with secure third-party platforms (such as payment processors and SMS providers) that are contractually obligated to comply with data protection laws and implement their own high-level security protocols.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Changes to This Policy

YANA Meals may revise this Privacy Policy from time to time to reflect changes in regulations, technology, or our business practices. When we make updates, we will:

  • Post the revised policy on this page
  • Update the Effective Date at the top of the policy.
  • (If required by law or material change) Notify you through a prominent notice on our website or via email/SMS

We encourage users to periodically review this page to stay informed about how we are protecting the information we collect.

Continued use of our services after any updates to this Privacy Policy indicates your acceptance of the revised terms.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: