Privacy Policy

At YANA Meals (“we,” “us,” “our”), we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, interact with us, place an order, or receive communications.

We follow all applicable privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR) (where applicable), and Telephone Consumer Protection Act (TCPA) for SMS communications.

1. Information We Collect

We collect personal and non-personal information to deliver our services, fulfill orders, and improve your customer experience.

Personal Information

Full Name - For personalization and order labeling.
Email address -For confirmations, updates, and support responses.
Delivery Address - To ensure accurate and timely meal delivery.
Dietary Preferences & Restrictions – To customize meals for your health and dietary needs (e.g., vegetarian, low-sodium, gluten-free).
Mobile Phone Number – For order tracking, delivery notifications, and SMS updates (with your consent).
Payment Information – Processed securely through PCI-compliant payment processors (we do not store complete card details).
Special Instructions – Optional notes to enhance service.

Automatically Collected Information (via cookies and similar technologies)

Device type, browser type, operating system
IP address and geolocation (approximate)
Pages viewed, time spent, and actions taken on our site
Referring websites or search terms

Sensitive Information
We do not collect sensitive health records unless they directly relate to dietary customization.

2. How We Use Your Information

We collect your personal and non-personal information for specific, legitimate purposes. Each use case is designed to improve your experience, deliver your meals efficiently, and comply with legal requirements.

Order Fulfillment

Meal Preparation & Packaging – We use your name, delivery address, and dietary preferences to ensure your meal plan is customized and accurate
Routing & Delivery Logistics – Your address and location data help us plan delivery schedules, optimize driver routes, and ensure timely drop-offs.
Special Instructions – Notes like “leave at the door” or “ring bell” are used to fulfill your exact delivery preferences.

Customer Support

Direct Assistance – If you contact us by phone, email, or SMS, we may access your order history, preferences, and account details to provide accurate and personalized support.
Issue Resolution – We may use stored communications to help resolve recurring issues or disputes.

Transactional Communications

Order Confirmation – Immediately after placing an order, you receive an email or SMS confirming the details.
Status Updates – You may get notifications when your order is being prepared, when it’s out for delivery, and once it’s delivered.
Delay Alerts – If unforeseen issues arise (e.g., weather, supply chain delays), we use your contact details to inform you promptly.

Account Management

Login & Authentication – Your account credentials are stored securely to allow you to log in and manage your subscriptions.
Subscription Updates – You can change delivery days, meal selections, or pause/cancel services through your account.
Profile Management – Updating dietary restrictions, contact details, or payment information ensures your account stays current.

Personalization

Meal Recommendations – Based on your past orders and preferences, we suggest meals or plans you might enjoy.
Special Promotions (Non-Solicitation) – While we do not use your data for third-party marketing, we may inform you of new in-house meal options or upgrades relevant to your preferences.

Service Improvement

Aggregated Data Analysis – We combine non-identifiable information from multiple customers to identify trends, improve menu offerings, and enhance delivery efficiency.
Testing New Features – We may use anonymized usage data to trial new website features or ordering processes.

Legal Compliance

Fraud Prevention & Security – Your data may be used to detect suspicious transactions or unauthorized account access.
Regulatory Reporting – We comply with any food safety, health, or consumer protection reporting requirements.
Dispute Resolution – If a legal claim arises, relevant data may be used to resolve it.

Important: We do not sell, rent, or trade your personal data to advertisers, marketing companies, or unrelated third parties.

Cookies and Tracking Technologies

What Are Cookies?
Cookies are small files stored on your device when you visit our website. They allow us to remember who you are between sessions.

Types of Cookies We Use:

Essential Cookies – Required for core site functionality, such as keeping your shopping cart active as you browse.
Performance Cookies – Track site usage to improve speed, layout, and navigation.
Functional Cookies – Remember your settings, preferences, and saved addresses for a faster checkout.
Analytics Cookies – Help us understand which pages or products are most popular, using tools like Google Analytics.
Security Cookies – Detect fraudulent activity and protect your account from unauthorized access.

Other Tracking Technologies:

Web Beacons / Pixels – Invisible images that help us track email open rates and site engagement.
Session Storage & Local Storage – Browser-based tools that store temporary order details and preferences.

Your Choices:

You can control cookies through your browser settings, deleting or blocking them entirely.
Disabling essential cookies may prevent certain features (like your cart) from working correctly.

4. Mobile Phone Data & SMS Communication

We treat your mobile phone number with the same care as your other personal data and will only use it for operational purposes when you provide it voluntarily.

How We Use Your Number:

Delivery Alerts – Notifications when your driver is en route or your order is delivered.
Order Confirmations – SMS messages confirming your purchase.
Service Updates – Time-sensitive information such as delivery delays, substitutions, or special pickup instructions.
Account Messages – Password reset codes or account security alerts.

Data Handling & Storage:

Your mobile number is stored in encrypted systems accessible only to authorized staff.
We do not share your number with third parties for marketing purposes.
SMS messages are sent via secure, compliant messaging platforms that meet industry privacy standards.

SMS Consent Rules:

Opt-In Required – You must actively agree to receive SMS communications (e.g., by checking a box during checkout).
Frequency – Depends on your order volume; typically limited to essential updates.
Charges – Standard message and data rates may apply per your carrier.

Opt-Out Process:

Reply STOP to any message to unsubscribe from SMS.
Reply HELP for assistance or contact details.
Requests are processed within 72 hours.

Compliance:
Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and other applicable messaging laws.

SMS Consent & Opt-Out

We respect your right to control how and when you receive communications from us. Our SMS program is designed for operational and transactional purposes only, such as keeping you informed about your orders, account activity, and essential service updates.

Opt-In Requirement

Explicit Consent – You will only receive SMS messages if you have provided clear, affirmative consent (e.g., by checking a consent box during checkout, signing up via an online form, or verbally confirming during a phone order).
Transparency – Before opting in, you will be informed of the types of messages you may receive, their purpose, and potential carrier charges.
Non-Conditional Service – Providing your phone number or SMS consent is not a condition for purchasing meals or accessing our services.

Message Content & Frequency

Transactional Updates – Order confirmations, delivery status, service interruptions, and account alerts.
Frequency – Depends on your order activity, typically limited to essential notifications only.
Example Scenarios – Weekly delivery reminders, last-minute delivery changes, or password reset requests.

Potential Carrier Charges

Standard message and data rates may apply based on your mobile service plan. YANA Meals is not responsible for charges incurred from your wireless provider.

How to Opt Out of SMS Messages

Text STOP – Reply “STOP” to any message to unsubscribe from further SMS communications.
Email or Phone – Contact Intake@yanamedical.org or (215) 882-8619 to request removal from SMS lists.
Processing Time – Requests are honored within 72 hours. You may still receive pending messages generated before your request was processed.

HELP Command

Reply “HELP” to receive instructions on how to contact our support team or update your preferences.
Rejoining the SMS Program

If you previously opted out, you can re-enroll by updating your preferences on your account or by providing renewed consent during a future order.

Compliance

All SMS communications follow the Telephone Consumer Protection Act (TCPA) and applicable state/federal privacy laws.

Information Sharing

We believe in transparency when it comes to how your personal information is shared. We only share information in the following scenarios:

With Service Providers

We may share necessary personal data (name, address, dietary preferences, contact details) with third-party vendors who help us operate our business. These may include:
- Delivery Couriers – For accurate and timely deliveries.
- Payment Processors – To securely process your transactions.
- SMS/Email Communication Platforms – For order updates and notifications.
All third-party partners are contractually required to protect your information, use it only for the agreed purposes, and comply with applicable privacy regulations.

Legal Compliance & Safety

We may share information when required to:

Comply with legal obligations (e.g., responding to subpoenas, court orders, or regulatory requests).
Protect the safety, rights, or property of YANA Meals, our customers, or the public.
Investigate fraud, unauthorized transactions, or security breaches.

Business Transfers

If YANA Meals undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the new owner or affiliated business as part of the transaction.

No Unsolicited Sharing

We do not sell, rent, or trade your personal information to advertisers, data brokers, or marketing agencies without your explicit consent.

Your Privacy Rights

We respect and uphold your privacy rights in compliance with applicable laws, such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for users where these apply.

Right to Access – You may request confirmation of whether we process your personal data and receive a copy of the information we hold about you.
Right to Rectification – You can request corrections to inaccurate or incomplete personal information.
Right to Deletion (Right to Be Forgotten) – You can request that we delete your personal data, subject to certain legal or contractual retention requirements.
Right to Restrict Processing – You may ask us to limit how we use your personal data under certain circumstances.
Right to Data Portability – You may request your data in a structured, machine-readable format so it can be transferred to another service provider.
Right to Object – You may object to the processing of your data for specific purposes, including direct communications, where applicable.
Right to Withdraw Consent – You may withdraw your consent for SMS, email, or other communications at any time without affecting previous lawful processing.
How to Exercise Your Rights
- Submit requests via Intake@yanamedical.org or (215) 882-8619.
- We may require identity verification to protect against unauthorized requests.
- We aim to respond to all valid requests within 30 days, or longer if allowed by law, and will inform you of any required extensions.

Data Retention

We retain personal and non-personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, and resolve disputes.

Retention Periods

Order Fulfillment Data – Information related to individual orders (e.g., delivery address, meal preferences) is kept for up to 2 years to manage customer service inquiries and support potential warranty, refund, or replacement claims.
Account Information – Stored until you choose to close your account or request deletion, unless a longer retention period is required for legal, tax, or operational purposes.
Payment Records – Retained for 7 years as required by tax and accounting laws.
Communication Records – Emails, chat logs, and SMS interactions may be kept for up to 2 years for training, quality assurance, and dispute resolution.

Legal & Regulatory Requirements

Some records must be kept beyond the general retention period to:

Comply with food safety and health regulations.
Meet tax reporting and auditing obligations.
Respond to government or regulatory requests.

Data Deletion & Anonymization

When your personal data is no longer required:

It will be securely deleted from our systems using industry-approved methods.
Where deletion is not technically feasible (e.g., in backup archives), data will be anonymized so it can no longer be linked to you

Customer Control

You may request the deletion of your personal information at any time (see Section 8: Your Privacy Rights). We will process these requests in compliance with applicable laws and retention requirements.

Children’s Privacy

YANA Meals takes the privacy of children seriously and complies with the Children’s Online Privacy Protection Act (COPPA) and other applicable child protection laws.

Age Restrictions

Our website, ordering system, and SMS programs are not intended for children under 13 years of age.
We do not knowingly collect, store, or use personal information from anyone under this age threshold.

Parental Involvement

If you are a parent or guardian and believe your child has provided personal information to YANA Meals without your consent, please contact us immediately at Intake@yanamedical.org or (215) 882-8619.

Actions on Discovery

If we become aware that we have collected personal data from a child under 13:

The information will be promptly deleted from our records.
Any associated account or order will be canceled, and any payments will be refunded to the original method if applicable.

Teen Customers (Ages 13–17)

Teenagers aged 13–17 may use our services only with parental or guardian consent and under their supervision.
Parents/guardians remain responsible for all purchases and communications made by minors under their care.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date, and in cases of significant changes, we will notify you via email or SMS.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

(215) 882-8619

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